Privacy Policy

At Cloudafra, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our services, including Windows VPS and Linux VPS.

1. Information We Collect

1.1. Personal Information

We collect personal information that you provide to us directly, such as:

1. Name
2. Email address
3. Payment information
4. IP address
5. Other contact or identifying information you choose to provide

1.2. Usage Data

We collect information about how you use our services, including:

1. Log files
2. Device information
3. Browser type and settings
4. Date and time of use
5. Pages visited and time spent on each page

2. How We Use Information

We use the information we collect for various purposes, including to:

1. Provide, operate, and maintain our services
2. Improve, personalize, and expand our services
3. Process transactions and send related information
4. Communicate with you, including for customer service and support
5. Send you updates, marketing materials, and other information
6. Monitor and analyze usage and trends to improve our services
7. Detect, prevent, and address technical issues
8. Comply with legal obligations

3. How We Share Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also share your information in the following circumstances:

1. With service providers who perform services on our behalf
2. With our business partners to offer you certain products, services, or promotions
3. To comply with legal requirements, such as a law, regulation, court order, or subpoena
4. To protect and defend the rights or property of Cloudafra
5. To prevent or investigate possible wrongdoing in connection with our services
6. In connection with a merger, acquisition, or sale of all or a portion of our assets

4. Data Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to access, correct, or delete your personal information. You can do this by logging into your account or by contacting us at support@cloudafra.com. We will respond to your request within a reasonable timeframe.

7. Refund Policy

We offer a 3-day refund policy for our VPS services, including both Windows VPS and Linux VPS. If you are not satisfied with your purchase, you may request a refund within 3 days of your initial purchase. Please note the following conditions:

1. Refunds are only available for the first purchase of a service. Subsequent purchases or renewals are non-refundable.
2. Refund requests must be submitted through our support system within 3 days of the initial purchase.
3. Refunds will be processed within 7-10 business days after the approval of your request.
4. No refunds will be issued after the 3-day refund period has passed.

8. Changes to This Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@cloudafra.com.